Refund Policy
Returns
Our policy lasts 10 days. If 10 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be *unused, in its original condition, and in its original packaging, including the sealed outer packaging.
Certain products are non-returnable, including perishable goods such as food and flowers.
To process your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
Partial or No Refunds (If Applicable)
We may issue partial or no refunds in the following situations:
– Items returned more than 10 days after delivery.
Refund Process
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will be applied to your original payment method within a certain timeframe.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account again.
- Contact your credit card company (it may take some time for the refund to be posted).
- Contact your bank (processing times can delay refunds).
If you have followed these steps and still haven’t received your refund, please contact us at hello@honeyconnection.com.au
Shipping Returns
To return your product, please email us at info@honeyking.com.au for return shipping instructions.
– Return shipping costs are the customer’s responsibility and are non-refundable.
– If you receive a refund, the cost of return shipping will be deducted from your refund.
– Shipping times for exchanged products may vary depending on your location.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
If you have any questions, feel free to reach out at hello@honeyconnection.com.au
